By means of visits to your hospitality company, we check on a number of fixed matters.
Obviously, how clean are the toilets, glasses, plates, cutlery. How does the Mystery Guest experience a menu, the conversation with the waiter. Is there perhaps contact with the kitchen or management. How are complaints or compliments handled?
A Mystery Guest visit is not just having a snack and a drink and explaining in five lines what the 'overall' experience was like. A Mystery Guest visit is extensively prepared and reported afterwards and discussed with you. Recommendations are also made in that report.